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Shipping & Delivery

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 - 3 business days of processing and packing time, and an additional 3 - 7 business days of shipping time.

WILL I RECEIVE A TRACKING NUMBER?

All orders will be shipped from the USA and you will receive a shipment notification when your package has been sent out . (1 - 3 business days)
When you receive your tracking number, enter it here.  

HOW LONG IS THE SHIPPING TIME?

Typically 3 - 7 business days. 

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty up to 24 hours following payment. If the item has already shipped, please email customerservice@royalermine.com

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply notify us immediately via email at customerservice@royalermine.com. If the address is wrong, we can correct it for up to 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

 - Your order number. 

 - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.

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